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The Level 3 Customer Service qualification provides individuals with the skills and knowledge necessary to excel in roles requiring advanced customer service expertise. This qualification encompasses various aspects of customer service, including communication skills, problem-solving abilities, and effective handling of customer inquiries and complaints. Learners gain proficiency in managing customer relationships, identifying customer needs, and delivering exceptional service experiences. Additionally, the Level 3 qualification emphasizes the importance of continuous improvement and professional development in the field of customer service. Overall, this qualification equips individuals with the competencies needed to thrive in demanding customer-facing roles and contribute positively to organizational success.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Coursework:
Creation of a portfolio of learning demonstrating learning and development activities with their application in the workplace.
Undertakes research and analysis of a workplace project.
Evidence of 360° feedback within the portfolio of learning.
End Point Assessment Gateway:
Completed portfolio of learning.
English and Maths level 2, as a minimum.
Completed workplace project.
Employer confirms apprentice is consistently working at or above the level of the standard.
End Point Assessment (Involving 2 Assessments Methods):
Simulated task.
Project report & presentation with Q&A.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
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We seek to build people's futures by providing quality education.
We seek to build people's futures by providing quality education.
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